Privacy policy

Controller

The controller for data processing on this website is Balmer Systeme, c/o POSTFLEX PFX-405-142, Emsdettener Straße 10, 48268 Greven, Germany. Email: info@balmersystems.com.

Visiting the website

When you visit this website, our hosting provider processes technically necessary data (IP address, date and time, page requested, browser). This is required to deliver the website securely (Art. 6(1)(f) GDPR). Server logs are deleted after a short period.

Contact form and email

When you contact us, we process your details to answer your enquiry (Art. 6(1)(b) and (f) GDPR). To prevent abuse, the form stores an anonymised value of your IP address for no more than one hour. We delete your message once it has been dealt with and no retention obligation applies.

Cookies and consent

Analytics and advertising services are only loaded after you agree in the consent banner (Art. 6(1)(a) GDPR). Without consent, no such cookies are set. Your choice is stored in your browser’s local storage; you can change or withdraw it at any time via “Cookie settings” at the bottom of every page.

Google Analytics

With your consent we use Google Analytics 4 by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to understand how the website is used. Google shortens IP addresses; Google signals and ad personalisation are switched off. Data may be transferred to Google LLC in the USA (EU-US Data Privacy Framework).

Meta Pixel

With your consent we use the Meta Pixel by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland, to measure the effect of our ads on Facebook and Instagram. Data may be transferred to Meta Platforms Inc. in the USA (EU-US Data Privacy Framework).

Live chat (tawk.to)

The chat is only loaded with your explicit consent (Art. 6(1)(a) GDPR). The provider is tawk.to inc., 187 East Warm Springs Rd, SB298, Las Vegas, NV 89119, USA. Your IP address, browser data and the chat content are transferred to tawk.to, including to the USA. You can withdraw your consent at any time via the cookie settings at the bottom of the page.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection. You may also lodge a complaint with a data protection supervisory authority.